born as a joint project between Flugel.IT
with extensive experience in DevOps and Cloud technology
for B2B Startups and TransTI with vast experience
working with the transgender community.
Is to show that there's an untapped potential in Transgender community to excel in the Tech space, we leverage this potential by providing training and job opportunities to its members.
L1 technical support.
L2 technical support.
Escalation to Level 2 and Level 3.
Ticket’s full cycle follow up
Incident and alert management.
Monitoring, Metrics and Dashboards
Service Desk operators
Knowledge base management
24×7 Cloud Monitoring support integration
Manual QA validation
CI/CD and DevOps integration
Fully functional tests